Frequently Asked Questions
Find answers to all your queries about our service.
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What is the minimum balance?
The minimum balance requirement varies based on the account type. Please refer to our account details or contact customer service for specific information.
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What is the rate of interest?
Interest rates depend on the type of account and prevailing market conditions. Please check our website or visit a branch for the latest rates.
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When will I receive my account statement?
Account statements are issued monthly, either via email or through online banking. You can also access your statement anytime using our net banking or mobile ...
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Can I use any branch across ECOWAS member countries?
Yes, you can access banking services at any of our branches across ECOWAS member countries, ensuring convenience for your banking needs.
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How safe/secure is my net banking a/c?
Your net banking account is protected by industry-standard encryption, multi-factor authentication, and advanced security protocols to safeguard your transactions.
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How you safe/secure is our net banking a/c?
Our net banking employs robust security measures, including end-to-end encryption, secure login procedures, and fraud monitoring to protect your data and funds.
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Are there any charges related to online account usage?
Basic online banking services are generally free, but certain transactions may incur nominal fees. Please review our fee schedule or contact support for more information.
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How secure is the Online & Mobile Banking?
Our Online and Mobile Banking platforms are highly secure, using the latest encryption technology, secure login features, and continuous monitoring to prevent unauthorized access.